FAQs
Everything you need to know.
- ABOUT MY ACCOUNT
- ORDERS
- RETURNS
- SHIPPING
- PAYMENTS
Yes, you need to register to buy. Registering also allows you to enjoy order tracking, add products to your wishlist, and save information for faster checkout.
Log in, go to “My Account” or “Profile”, then edit your name, email, phone number, or default addresses.
Sorry, you missed it! The website only displays items that are in stock.
Oh, yes! You can add items you like to your wishlist, but this doesn’t guarantee they will be in stock.
To reset your password, please follow the “Forgot Password” instructions on the “Login” page. We will send you a link to reset your password.
Yes, you can update your email in your account settings. You may need to verify the new email.
Log in and go to “My Orders” or “Order History” to see past orders, status, tracking, and invoices.
Go to “My Orders”, select the order, and click “Track Package” to view carrier updates.
To close your account, please contact customer support with your registered email. We will process your request after verification.
Yes. We use secure encryption to protect your login and personal data. Never share your password with others.
This may happen after multiple failed login attempts for security. Wait a while and try again, or reset your password.
Unfortunately, once an order is submitted, we cannot guarantee that it can be changed or cancelled. If your order has already been shipped before we receive your request, you will need to process the return yourself.
If you wish to cancel or change your order, please email [email protected]. Our customer service team will do their best to respond as soon as possible!
Currently, once orders are submitted, we cannot combine shipments.
You will automatically receive an order confirmation email shortly after placing your order. Please note that this email may also be mistakenly identified as spam.
If you still haven’t received an order confirmation after 24 hours, please contact our customer service at [email protected].
You can return the goods free of charge. Please contact [email protected], and our customer service team will provide you with further guidance.
You should contact our customer service department at [email protected] as soon as possible.
If you find your package damaged upon delivery, please take a photo before opening it. If your items are also damaged, please send us photos of the items along with photos of the damaged package.
You can return a damaged order and receive a free replacement. Simply inform us that you are returning a defective item.
You will receive an order confirmation email with your order number immediately after checkout. You may also check the status in your account under “My Orders”.
Orders are usually processed within 1–3 business days. During sales or holidays, processing may take slightly longer.
A: Slight delays may occur due to high volume, weather, or carrier issues. You may check tracking for updates. If significantly delayed, contact our support team for assistance.
No, we cannot add items to an order once submitted. You may place a new order for additional items.
Orders may be canceled due to out-of-stock items, payment verification failure, suspected fraud, or system errors. We will notify you by email and issue a full refund if payment was made.
You may return unworn women’s clothing within 7 days from the date of delivery for a refund or exchange.
Items must be unworn, unwashed, and in original condition with all tags, labels, and packaging attached. Items showing signs of wear, stains, odor, or damage will not be accepted.
No. Final sale, clearance, and discounted items marked “Final Sale” are not eligible for return, refund, or exchange.
Returned items will be processed within 14 business days of being received by our warehouse. Once the refund is processed, the amount will appear on your bank statement within 5 business days (please note that the refund time is determined by the issuing bank and is beyond our control).
For exchanges, we recommend that you reorder the required items.
To start a return, please contact our customer service team with your order number and reason for return. We will then provide return instructions and the return address.
We recommend using a trackable shipping service. We are not responsible for lost returns, but we can help you trace the package if you provide the tracking number.
Yes, you may return multiple eligible items together in one package to save on shipping costs.
For international orders, customs duties, taxes, or import fees may apply according to your country’s laws. These charges are the buyer’s responsibility.
Original shipping fees are non-refundable unless the return is due to our error, such as defective items or wrong items sent.
ou can request an address change only if your order has not yet shipped. Once shipped, we cannot modify the address.
If a package is returned due to an incorrect address, refusal, or non-collection, we will issue a refund for the item cost minus original shipping and any return fees.
Orders may be delayed due to high volume, inventory checks, or payment verification. You will receive a shipping confirmation email once dispatched.
Don’t worry. If you’re not home, the thoughtful delivery person will leave a note telling you where the package is.
We do our best to meet your expectations, but sometimes packages may be delayed due to circumstances beyond our control.
Sometimes we ship items in parts, but you will never pay for more than one shipment.
Yes. All payments are processed through encrypted SSL technology. We do not store your full card details on our servers.
We know how frustrating it is when an order fails to submit. Please try these simple steps to resolve most checkout problems:
Check with your bank or card issuer: If you receive a “card rejected” message, please contact your financial institution directly to ensure your transaction is completed successfully.
Check your billing information: Ensure your postal code and billing address match your bank’s records exactly. Even small errors like abbreviations can cause transactions to fail.
👉Still having problems? Please take a screenshot of the error message and email it to our support team. This will help us resolve issues faster!
You can enter your promo code in the “Discount Code or Gift Card” box on the checkout page.
Our promo codes are only valid for Ulamiu products and cannot be used on special offers, discounted items, or gift certificates. Please carefully check if your item is eligible for the promotion and re-enter your code, noting its expiration date.
No, only one promotional code or coupon can be used per order. Some coupons are only valid for specific items, and some are only valid for full-price items. The discount amount will be displayed at checkout.
We accept credit card payments (VISA and MasterCard).
Your payment method will be charged immediately once your order is successfully submitted and confirmed.
No, we currently only accept one payment method per order.
Pending charges are temporary authorizations from your bank to verify funds. They usually disappear within 3–7 business days and are not actual charges.
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