Free shipping on all orders.

Shipping to: UK (Estimated delivery time 5-7 business days)

Shipping to: Worldwide (Estimated delivery time 8-15 business days)

Important Information:

Our goal is to ship all orders placed before 11:00 AM on the same day. Orders placed after 11:00 AM on Fridays will be shipped the next business day (usually Monday). Shipping may be delayed during holidays or promotional periods.

If your package encounters any problems during transit, you must contact customer support within 30 days of placing your order.

Order Confirmation:

You will receive an order confirmation email after completing your order online. If you have not received our order confirmation email, please check your spam/junk mail folder to see if our email has been mistakenly identified as spam. If you still have not received our email, please contact us.

Tracking Your Package:

Once your order is packaged and labeled, you will receive an email containing a tracking number. This email contains all the information needed to track your package. You can track your package’s whereabouts using this email after it leaves our warehouse. If you encounter any problems tracking your package, please feel free to contact us. To track your order faster, please be sure to provide your order number in the email.

Lost or Stolen Packages:

If your package is lost or stolen, please contact your local post office. If they are unable to locate the package, we will assist you in coordinating with the carrier. Thank you. Contact Us Please check with your local post office first.

We will provide the order and tracking information so that the customer can submit a claim to the post office. After the customer provides us with a copy of the submitted police report, we will assist the customer in replacing the package.

For packages that show as delivered, we are not responsible for refunds or resends. Any packages returned due to undeliverability will be resent at the customer’s expense.

Delivery Inspection:

Customers must check upon delivery by the courier: The number of boxes matches the number shown on the delivery slip.

The packaging is intact and undamaged, without any alteration or damage, including the sealing materials. If the packaging appears damaged, the customer may choose to sign the delivery receipt with reservations or refuse the package. Once the delivery receipt is signed, the customer will not be able to make any claims.

Ulamiu is not responsible for any damage, loss, or theft if the customer authorizes the courier to leave the package unattended at a customer-selected location.

If the package fails to be delivered due to customer non-cooperation (e.g., incorrect phone number, incorrect address, recipient not at home, etc.), the package may be returned to our warehouse. Shipping costs will be deducted from the final refund. Ulamiu is not responsible if the customer requests or authorizes us to leave the package unattended at their door.

International Taxes and Duties:

International customers may be required to pay sales tax, duties, import taxes, and/or customs fees. All of these fees are the customer’s responsibility and are not included in the order price or shipping costs.

Taxes, duties, and customs fees vary depending on the country/region of the delivery address. If you are unsure about applicable fees related to your order, we recommend contacting your local customs authority.

Ulamiu is not responsible for any additional taxes, duties, or customs fees that may incur during the shipping process of your order. If you choose not to pay these fees, no refund will be issued.